Position: Marketing & Sales Assistant
Location: Tokyo, Japan
Role Overview
A global company in the container leasing and logistics sector is seeking a Marketing & Sales Assistant to provide vital support to its leasing and sales teams. This role requires close coordination with customers, depots, service providers, and internal stakeholders both domestically and internationally.
The successful candidate will serve as a primary contact for operational and administrative matters, handling inquiries related to container availability, repairs, transportation, documentation, and billing. Strong communication skills, attention to detail, and the ability to respond efficiently in a fast-paced environment are essential.
Key Responsibilities
Marketing & Sales Support
Respond to customer inquiries in Japanese regarding bookings, sales orders, availability, technical specifications, outstanding bookings, and invoicing matters (with support from operations, account managers, or technical teams when necessary)
Enter contract information into the internal contract management system
Prepare and submit “Youtogai Shinsei” (special usage application) documentation to Japanese Customs upon request
Arrange “Kanrisha Henkou” (change of registered manager) documentation for submission to Japanese Customs
Provide customer service support to leasing and trading customers in Japanese, including depot details, pick-up and redelivery arrangements, and timing coordination
Monitor open bookings and proactively follow up with customers
Support additional projects and ad hoc tasks as assigned
Operations Support
Maintain close daily communication and working relationships with depot representatives
Handle operational inquiries from Japanese depots in Japanese
Coordinate local trucking (drayage) with transportation providers
Arrange empty container repositioning and prepare related shipping documentation
Manage redelivery processes, including preparation of delivery documentation in Japanese
Issue manual invoices related to Japanese consumption tax on repair costs using the internal billing system
Process manual invoices for depots, trucking providers, and survey companies within the internal system
Assist with accounting-related and general office administrative tasks as needed
Qualifications and Requirements
Bachelor’s degree or equivalent experience preferred, ideally in logistics, shipping, or the container leasing industry
Basic understanding of the container or shipping industry, or strong interest and willingness to learn
Fluency in both Japanese and English (written and verbal)
Strong administrative capabilities and proficiency in Microsoft Office applications, particularly Excel
High level of accuracy and attention to detail
Self-driven, proactive, and able to maintain a positive attitude in a dynamic environment
Ability to manage multiple tasks, prioritize effectively, and meet deadlines under time pressure
Strong interpersonal skills with the ability to build and maintain professional relationships with customers and vendors
Team-oriented with strong communication and presentation skills
Must be located within commuting distance of the Tokyo office
Applicants must have valid work authorization in Japan. Visa sponsorship is not available for this position.