Position
Retail Manager, Japan (Luxury Consumer Goods)
Role Overview
The Retail Manager will be responsible for overseeing all retail operations in Japan for a premium luxury lifestyle brand. The role focuses on ensuring efficient store operations, achieving sales objectives, and strengthening brand presence across directly operated stores and department store locations.
This position manages overall retail performance by supervising store activities, driving sales initiatives, coordinating promotional events with retail partners, and gathering insights on market and consumer trends. The Retail Manager works closely with in-store teams, department store counterparts, and internal stakeholders to ensure consistent communication and execution.
Key Responsibilities
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Develop and implement a retail sales strategy aligned with overall brand direction
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Oversee the performance and daily operations of all retail locations in Japan
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Act as the primary point of contact between the brand and department store partners, ensuring strong and productive commercial relationships
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Lead, coach, and motivate store staff to achieve sales targets and deliver brand-aligned customer experiences
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Plan and execute activation initiatives with retail partners to increase visibility and sales, including in-store events, off-site events, seasonal campaigns, and client-focused activities
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Conduct regular store visits to support existing locations and oversee new store projects
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Define, monitor, and optimize key performance indicators to improve sales and operational efficiency
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Analyze brand positioning within the luxury homeware and lifestyle market
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Represent and communicate brand values to partners, customers, and internal teams
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Monitor market developments and anticipate industry trends to ensure continued brand relevance
Candidate Profile
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Bachelor’s degree in Sales, Business, or a related field
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Minimum of 5 years’ experience in retail or sales management, preferably within a luxury or premium consumer brand
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Solid understanding of department store operations and commercial partnerships
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Strong interest in luxury products; experience in homeware or tableware is an advantage
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Comfortable working in a matrix organization and coordinating with multiple stakeholders
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Able to balance creativity with execution, translating ideas into measurable results
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Excellent communication and interpersonal skills
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Strong analytical and performance management capabilities
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Proficient in Microsoft Office tools
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Business-level English proficiency is an advantage