Company overview
A Japan-based subsidiary of a Parisian luxury fragrance and lifestyle house, it distributes and retails high-end scented candles, perfumes, body care, and home fragrance products through boutiques and department store locations across the country. The local operation has been serving the Japanese market for over a decade, blending French artisanal scent traditions with regional retail experiences.
Position Summary
The Senior Supply Chain Manager is responsible for leading the end-to-end Supply Chain organization of Diptyque Japan, ensuring operational excellence, brand protection, and best-in-class customer experience across Retail, E-commerce, and Wholesale channels.
This role safeguards product availability, optimizes inventory, and elevates service levels while fully aligning with global Supply Chain guidelines and Maison values.
Key Responsibilities
1. End-to-End Supply Chain Leadership
Oversee all Supply Chain functions: Demand Planning, Supply Planning, Logistics, Warehouse Operations, Transportation, Customs, and Inventory Control.
Lead monthly S&OP cycles and ensure full alignment between Commercial, Marketing, Finance, and HQ Planning teams.
Guarantee product availability for all key brand moments (Holiday, Orpheon launches, Boutique openings, E-com peaks).
2. Demand & Supply Planning Excellence
Steer accurate demand forecasting across channels, incorporating sell-in, sell-out, KPIs, traffic trends, and launch dynamics.
Translate sales plans into optimal supply plans, preventing both stockout risks and overstocks.
Partner closely with HQ Planning to secure strategic allocations during global shortages or high-demand events.
3. Inventory & Service Level Management
Manage national inventory targets (DOS, coverage, obsolescence, devaluation risk).
Design and implement action plans to reduce write-offs, expiry risks, defects, and slow movers.
Maintain excellence in service levels, OTIF, and order fulfilment for Retail, E-commerce, and Wholesale.
4. Logistics & Warehouse Operations
Oversee 3PL performance across warehousing, pick/pack, VAS, gift wrapping, and last-mile delivery.
Ensure operational quality aligned with Maison standards (packaging, QC checks, damage reduction).
Drive continuous improvement initiatives on lead time, accuracy, cost efficiency, and sustainability.
5. Compliance, Quality & Maison Standards
Ensure full compliance with Cosmetics and Pharmaceuticals regulations for storage, transport, and returns handling.
Implement Diptyque quality standards and procedures for incoming QC, defect monitoring, and after-sales flows.
Support internal audits, traceability requirements, and regulatory inspections.
6. Retail & E-commerce Business Partnership
Act as a strategic partner to Retail and E-commerce leaders, providing Supply Chain insights for campaign planning, openings, O2O activation, and VM execution.
Coordinate operational readiness for new boutiques, pop-ups, and promotional events.
7. Cost Management & Efficiency Projects
Manage supply chain budgets: logistics expenses, transport, warehousing, and customs.
Identify savings opportunities through route optimization, vendor negotiation, automation, and process redesign.
Collaborate with Finance on COGS impact, duties, and FM optimization.
8. Team Leadership & Development
Lead, coach, and develop a high-performing Supply Chain team.
Foster resilience, collaboration, and operational excellence aligned with Maison culture.
Build strong cross-functional relationships with Commercial, Finance, HR, IT, and HQ teams.
Qualifications
Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
Minimum 7–10 yearsof Supply Chain experience in luxury, cosmetics, FMCG, or premium retail.
Strong expertise in Demand Planning, S&OP, Inventory Management, and Logistics.
Experience managing 3PLs and complex multi-channel operations.
Proficiency in ERP systems (preferably CEGID / SAP) and advanced Excel/Analytics skills.
Fluent in Japanese and English.
Key Competencies
Strong business acumen with a luxury retail mindset.
High sense of ownership, accuracy, and operational discipline.
Excellent stakeholder management and communication skills.
Ability to balance strategic thinking with daily operational execution.
Passion for delivering exceptional client experience through flawless supply chain execution.