Position Overview
This Field Service Engineer role is responsible for the installation, maintenance, and repair of analytical instruments at both internal laboratory facilities and customer sites. Working independently within a remote field service structure, the role focuses on resolving technical issues efficiently while ensuring stable instrument operation and high customer satisfaction. A company vehicle and required tools are provided.
Key Responsibilities
Visit customer sites within the assigned territory to perform equipment installation, inspection, maintenance, and repair
Prepare service reports and clearly explain work performed and equipment status to customers
Manage spare parts ordering and inventory to enable prompt response and minimize downtime
Accurately record service activities in internal systems and share equipment status with the service team
Propose appropriate maintenance plans, consumables, and service quotations to support long-term instrument performance and service business growth
Continuously enhance product knowledge and technical skills to provide reliable technical advice and improve customer satisfaction
Required Qualifications
Minimum of 3 years of hands-on engineering experience (field service experience preferred)
Valid driver’s license with the ability to travel independently to customer sites (day trips and overnight travel required)
Business-level Japanese proficiency for customer communication, report writing, and internal system use
Ability to perform physical tasks required for service work, including standing, walking, kneeling, lifting, carrying, and stair climbing
Preferred Experience
Strong troubleshooting skills with the ability to follow structured problem-solving procedures
Experience with electrical or electromechanical systems and adherence to safety protocols
Prior experience servicing analytical instruments, scientific equipment, or mass spectrometry systems (advantageous but not required)
Work Style & Environment
Fully remote, direct-to-customer field service role
Reports directly to a regional service supervisor within the field service organization
Limited administrative burden with strong team collaboration and system support