Associate Tech Support

Location Tokyo
Discipline Information Technology
Job type Permanent
Salary Negotiatable
Reference 38260


French IT Consulting Firm

  •  Location: Otemachi


  • Receiving a CASE from our partner via e-mail which written in Japanese.

  • Demarcate it to what kind of products (WDM, PTS, Routers and MCP) should be related to it.

  • Translate it to English

  • Dispatch it to right support Engineer

  • Manage the logs and report it to Ciena assigned PM.

  • Reply the answer to our partner

  • Report and Communicate with Ciena Engineer in case of facing a difficulty

  • Method of support: based on e-mail




  • Fluent both in Japanese and English

  • MS-Excel

  • Familiar with WDM, Router, L2 Switch and NMS



  • Familiar with Ciena products