Client Director – Professional Services
About the Company
A global leader in information management and digital transformation, fostering a culture driven by innovation, collaboration, and continuous improvement. The company develops advanced solutions that help organizations transform how they manage and utilize information in a rapidly evolving digital environment.
Role Overview
The Professional Services team includes thousands of consultants worldwide who act as trusted partners to a large and diverse customer base. The team supports clients from the initial solution planning phase through successful deployment and long-term operations, enabling higher productivity and business value.
The Client Director is responsible for driving Professional Services revenue within designated accounts or regions. This position focuses on securing service engagements, supporting client satisfaction, and ensuring strategic long-term relationships.
Key Responsibilities
Manage all Professional Services business activities for assigned key accounts
Strengthen and expand customer relationships, encouraging recurring engagement
Lead contract discussions and coordinate with internal and external stakeholders
Provide clear project and business updates to senior leadership
Identify opportunities for operational improvements and efficiency gains
Work closely with delivery teams to ensure high-quality service outcomes
Serve as a strategic advisor to customers on solution implementation and business transformation
Required Capabilities
Consistently meet or exceed annual booking targets and contribute to year-over-year growth
Expand business through sales to new and existing clients
Maintain a strong service pipeline and support accurate revenue forecasting
Engage with customer leaders to define priorities, business cases, and execution plans
Translate customer challenges into measurable solution benefits
Oversee project cost structures, delivery timelines, and risk mitigation activities
Support development of project pricing, scope documentation, and delivery frameworks
Experience & Skills
Exceptional written and verbal communication skills
Proven experience preparing SOWs, change requests, and RFP-related documents
Strong account management background in technology or enterprise software services
Understanding of business applications such as DevOps, IT operations, and cybersecurity
Ability to solve complex challenges and collaborate effectively across teams
5+ years selling consulting or professional services for mid- to large-scale initiatives
High adaptability and interest in emerging technologies
Willingness to travel as needed
Competency with CRM and productivity software (e.g., Salesforce, Microsoft 365)
Workplace Culture
The company values diversity, promotes equal opportunities, and is committed to fostering an inclusive environment where everyone can contribute and succeed.