Company overview
Use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission.
What You’ll Do:
Responsible for overseeing quality-related work for customers across the region.
Create and carry out plans and goals to ensure customer satisfaction, working closely with other departments such as sales, product teams, service teams, and operations.
Lead efforts in the region to meet customer standards, increase satisfaction levels, and use customer feedback to improve the overall experience.
Communicate and collaborate with both customers and coworkers at all levels—from everyday staff to top executives—on reviews, urgent issues, projects, and other joint tasks that support shared goals.
Stay informed about what other companies are doing to maintain high quality, and use this insight to improve internal practices.
Make sure the products meet or go beyond what customers expect, and encourage a strong focus on keeping customers happy.
Build and maintain a skilled and motivated team by hiring the right people, offering training, and helping them grow through support and guidance.
Work with the finance team to support company goals by understanding budget differences and finding ways to manage costs effectively.
Show strong ability to make decisions, solve problems, plan and carry out tasks, stay focused, continue learning, lead others, and work well with a team.
What We Seek:
Bachelor of Science Degree in Mechanical, Chemical, Materials or Electric/Electronic Engineering with related technical field experience is preferred.
Proven experience (>10 years) in a management role (customer quality, field service, applications/process engineering or product support), in the semiconductor industry.
Strong background in customer satisfaction programs and quality systems.
Proven experience with applicable quality tools such as pareto & product performance management, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology.
Proven experience leading a geographically dispersed team of customer facing engineers as well as remotely collaborating with colleagues, management, executives, customers and suppliers in virtual meetings is crucial.
Experience with auditing against Quality Operating Systems standards is beneficial. Includes single process, product line, factory, company levels.
Experience with new product introductions, new fab/factory startups, process/product/factory ramp to HVM is very beneficial.
Proven experience, aptitude and desire to provide leadership and develop solutions for complex and ambiguous situations related to product performance and customer requirements.
Proven experience in a senior leadership role within quality management, preferably in a global context.
Exceptional strategic thinking and problem-solving skills.
Excellent communication and leadership abilities.
Experience working with global teams and managing large customer accounts.
Financial acumen and experience in cost control and variance analysis.
Ability to travel up to 50%