Customer Success Manager (Pharmaceutical Solutions Company)

Location Tokyo
Job type Permanent
Salary 12,000,000 - 18,000,000 JPY
Reference 33185


20+ years’ experience in the Pharmaceutical Solution industry. Recently opened Japan office with plans to massively increase operations. The company is working with Tier1 pharmaceutical clients and supporting their commercialization strategies.


The Customer Success Manager is a key position for the growth of the company in Japan and strategy surrounding product commercialization engagements.

This role will be responsible for the partnership between the company and key clients. Translates strategy and analyses into action. Takes key insights and develops meaningful, results-oriented plans to ensure achievement of product objectives, as well as sales and profit goals.

  • Develop a brand strategy

  • Proactively manages all aspects of alliance partner relationships

  • Ensures marketing strategy, business objectives and priorities are clearly aligned with cross-functional partners

  • Manages overall Brand P & L and brand performance

  • Deep understanding of payer landscape and proactively integrates this understanding into marketing strategy

  • Manage and lead Pharmaceutical brand performance

  • Become trusted partner of customers

  • Build Digital Channel partnerships and ROI models


  • Growing company with strong financial backing

  • Opportunity to build company in Japan

  • Fast tracked career

  • Work with leading Pharmaceutical clients (externally), cutting edge technology (internal products / solutions)


  • Native Japanese level / High level Business English ability

  • 7-12 years professional experience with relatable skills


  • Strong analytical skills,

  • Ability to interpret and present multivariate analyses to a wide variety of audiences

  • Effective Brand profit & Loss (P&L) management experience

  • Marketing experience in pharmaceutical, bio-pharma industry

  • Experience working in a co-commercialization partnership, alliance, and/or joint venture


  • Click apply


  • Contact Mark Griffin: