Customer Success / Account Manager

Location Tokyo
Job type Permanent
Salary 4,000,000 - 7,000,000 JPY
Reference 32449

COMPANY OVERVIEW

Leading Digital Strategy and Experience Design Consulting in Asia

THE ROLE & RESPONSIBILITIES

You will be responsible for developing customer relationships that promote retention and loyalty.

Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Provide technical support to customers with the goal to keep customers satisfied with the business’s products.

WHY YOU SHOULD APPLY

  • Good combination of management consulting and design thinking

  • Excellent technology available

  • Amazing client base

REQUIREMENTS

  • Knowledge of technologies such as, IT networking, internet technologies, web servers and XML

  • Experience with Customer Relationship Management (CRM) software such as, Salesforce

  • Bachelor’s degree in computer science or a related field