Deskside Support Engineer

Location Okinawa
Job type Permanent
Salary 3,500,000 JPY
Reference 34076

【COMPANY OVERVIEW】

Leading global customer engagement company with over 260,000 employees. This specific role is for their Okinawa office.

【JOB RESPONSIBILITIES】

  • Build and support Windows and iOS workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance

  • Install, configure and support all desktop applications

  • Support and maintain user account information including rights, security and systems groups

  • Diagnosis, repair and/replace hardware

  • Resolve tickets within prescribed SLAs using Remedy  

  • Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment

  • Manage issues and involve leadership and experts wherever required to resolve issues as quickly as possible with a sharp focus on maintaining SLAs.

  • Use diagnostic tools to analyze, troubleshoot and resolve problems associated with network connectivity and/or workstation hardware/software

  • Use tools and methodologies to load, copy and customize operating system configurations for deployment

  • Plan and lead testing and failover of the business continuity plan

  • Perform troubleshooting of phone issues and assist the telephony team as needed

  • Own hardware and software inventory; identify, select and integrate new equipment into the network.

  • Recommend modifications and additions to desktop standards and guidelines

  • Coach end users on basic software, hardware and peripheral device operation

【REQUIREMENTS】

  • 3+ years of experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent 

  • Bachelor’s degree/diploma in Computer Science or equivalent. 

  • CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications are assets.

  • Technical knowledge of desktop/laptop hardware and software applications

  • Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices 

  • Experience managing Active Directory at the Organization Unit level

  • Must have fluent or N1 level Japanese

  • Good English communication skills