Leading global customer engagement company with over 260,000 employees. This specific role is for their Okinawa office.
Build and support Windows and iOS workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance
Install, configure and support all desktop applications
Support and maintain user account information including rights, security and systems groups
Diagnosis, repair and/replace hardware
Resolve tickets within prescribed SLAs using Remedy
Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment
Manage issues and involve leadership and experts wherever required to resolve issues as quickly as possible with a sharp focus on maintaining SLAs.
Use diagnostic tools to analyze, troubleshoot and resolve problems associated with network connectivity and/or workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Plan and lead testing and failover of the business continuity plan
Perform troubleshooting of phone issues and assist the telephony team as needed
Own hardware and software inventory; identify, select and integrate new equipment into the network.
Recommend modifications and additions to desktop standards and guidelines
Coach end users on basic software, hardware and peripheral device operation
3+ years of experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
Bachelor’s degree/diploma in Computer Science or equivalent.
CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications are assets.
Technical knowledge of desktop/laptop hardware and software applications
Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices
Experience managing Active Directory at the Organization Unit level
Must have fluent or N1 level Japanese
Good English communication skills