Deskside Support Engineer

Location Okinawa
Job type Permanent
Salary 3,500,000 JPY
Reference 34076


Leading global customer engagement company with over 260,000 employees. This specific role is for their Okinawa office.


  • Build and support Windows and iOS workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance

  • Install, configure and support all desktop applications

  • Support and maintain user account information including rights, security and systems groups

  • Diagnosis, repair and/replace hardware

  • Resolve tickets within prescribed SLAs using Remedy  

  • Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment

  • Manage issues and involve leadership and experts wherever required to resolve issues as quickly as possible with a sharp focus on maintaining SLAs.

  • Use diagnostic tools to analyze, troubleshoot and resolve problems associated with network connectivity and/or workstation hardware/software

  • Use tools and methodologies to load, copy and customize operating system configurations for deployment

  • Plan and lead testing and failover of the business continuity plan

  • Perform troubleshooting of phone issues and assist the telephony team as needed

  • Own hardware and software inventory; identify, select and integrate new equipment into the network.

  • Recommend modifications and additions to desktop standards and guidelines

  • Coach end users on basic software, hardware and peripheral device operation


  • 3+ years of experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent 

  • Bachelor’s degree/diploma in Computer Science or equivalent. 

  • CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications are assets.

  • Technical knowledge of desktop/laptop hardware and software applications

  • Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices 

  • Experience managing Active Directory at the Organization Unit level

  • Must have fluent or N1 level Japanese

  • Good English communication skills