Infrastructure Operator

Location Tokyo
Discipline Information Technology
Job type Permanent
Salary Negotiatable
Reference 37813


Japanese largest PTS

  • Location: Roppongi Itchome area

  • Diverse and inclusive (more than 30 nationalities working in the same office)

  • Flat with close collaboration between staff and management



We are seeking a skilled and dedicated IT Helpdesk Support Specialist to join our team and provide technical assistance and support to our employees. The ideal candidate should have a strong background in Windows OS (Client and Server versions), Google Workspace, MS Office, and other finance-related and office applications. Additionally, experience in handling IT assets and inventory management is essential.

  • Windows OS Support: Provide expert support for Windows OS (Client and Server versions) to troubleshoot and resolve technical issues for end-users.

  • Application Support: Assist users with technical queries and problems related to Google Workspace, MS Office, and other financial and office-related applications.

  • PC and Monitor Setup: Set up and configure new PCs and monitors for employees, ensuring they have the necessary tools to perform their duties effectively.

  • Asset Management: Maintain the company's asset management system, ensuring accurate records of IT assets, their status, and location are up-to-date.

  • Windows Inventory Management: Oversee the inventory management process for Windows-related equipment, including laptops, desktops, and peripherals.

  • Research and Purchasing: Conduct research on mobile devices and other IT-related equipment, making informed recommendations for purchases to meet the company's needs.

  • Windows OS Installation: Perform Windows OS installations and upgrades on various devices, ensuring a smooth and efficient process.

  • Software Installation: Utilize SCCM (System Center Configuration Manager) to deploy and install software applications on end-user devices.

  • Weekend Work and On-call: Be willing to work on weekends and be available for occasional midnight calls to handle urgent technical issues.



  • Technical Expertise: Proven experience in providing IT helpdesk support for Windows OS, Google Workspace, MS Office, and other office-related applications.

  • Asset Management Skills: Familiarity with IT asset management processes and software, ensuring accurate tracking of hardware and software inventory.

  • Problem-solving Abilities: Strong troubleshooting skills to diagnose and resolve technical issues efficiently.

  • Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines effectively.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

  • Team Player: Capable of working collaboratively with a diverse team and providing support in a fast-paced environment.

  • Flexibility: Willingness to work outside regular business hours to accommodate weekend work and on-call responsibilities.



  • Contact NAME: Games Panprakrong

  • Email: