Key Responsibilities
Provide Medical Information
Deliver accurate medical and safety-related information in compliance with relevant regulations and internal policies.Respond to Inquiries
Address questions from healthcare professionals, patients, and consumers through phone, email, and online platforms.Adverse Event and Product Complaint Reporting
Identify and record adverse events, pregnancy-related cases, special situations, and product complaints.
Ensure all documentation meets regulatory standards and internal procedures.
Develop Medical Content
Use approved product information, standard response templates, published literature, and clinical data to create scientifically sound responses.
Draft and adapt response documents for external queries.
Ensure Data Protection and Compliance
Follow applicable data privacy laws and organizational guidelines.