A global business services that transform customer experience and streamlines front and back office to provide the highest value from every customer interaction.
You will be responsible for coaching and supervising a group of Team Leaders, building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Maintain and grow revenue of program
Ensure program has proficient training, staff development, and effective employee relation/recognition
Selecting, training, developing, and managing performance of direct reports
Analyze and maintain all Client Service Level Agreements
Ensure operations is in compliance with active contracts
Oversee and facilitate client relationships
Partnering with Business Development to leverage and expand new business
Experience as management at in-bound call center or IT technical support center
2+ years of management experience handling/managing call center
English/Japanese Business level
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