Operation Manager

Location Tokyo
Discipline Supply Chain & Procurement
Job type Permanent
Salary 5,000,000 - 7,000,000 JPY
Reference 34172

A global business services that transform customer experience and streamlines front and back office to provide the highest value from every customer interaction.  


You will be responsible for coaching and supervising a group of Team Leaders, building and maintaining client relationships, meeting service level agreements and achieving financial expectations.

  • Maintain and grow revenue of program

  • Ensure program has proficient training, staff development, and effective employee relation/recognition

  • Selecting, training, developing, and managing performance of direct reports

  • Analyze and maintain all Client Service Level Agreements

  • Ensure operations is in compliance with active contracts

  • Oversee and facilitate client relationships

  • Partnering with Business Development to leverage and expand new business


  • Experience as management at in-bound call center or IT technical support center

  • 2+ years of management experience handling/managing call center

  • English/Japanese Business level


  • Click apply


  • Contact Vivian