Sales & Service Engineer
Location: Japan (Initial onboarding in Tokyo; hybrid/home-office thereafter)
Employment Type: Full-time
Company Overview
A global industrial technology company with more than a century of engineering expertise provides advanced equipment, materials, and technical solutions to manufacturing industries worldwide. The organization serves major industrial clients and is known for its reliability, innovation, and long-term partnerships.
As part of its strategic expansion in Japan, the company is strengthening its local presence to support existing customers and drive future business growth in the market.
Position Overview
The Sales & Service Engineer is responsible for supporting customers by combining technical expertise with commercial responsibility. The role focuses on maintaining customer relationships, providing on-site technical assistance, and achieving sales targets through both service and product solutions.
Key Responsibilities
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Manage and support assigned customer accounts across Japan
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Travel regularly to customer facilities to provide on-site technical support and consultation
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Drive sales activities and meet annual revenue targets
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Assist with equipment installations, inspections, and operational optimization discussions
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Troubleshoot technical issues and provide recommendations to improve performance
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Prepare monthly sales forecasts and operational reports
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Build long-term relationships with customers through reliable service and communication
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Collaborate with regional and global teams to support product and service initiatives
Note: During the first 2–3 months, the position will require increased presence at the Tokyo office for onboarding and training.
Required Qualifications
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Degree or background in engineering (e.g., mechanical, chemical, manufacturing, or related fields)
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Approximately 1–3 years of relevant industry experience
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Experience in a customer-facing technical or commercial role
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Fluent Japanese communication skills
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Business-level English proficiency
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Willingness to travel frequently within Japan
Preferred Qualifications
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Experience related to industrial machinery, manufacturing equipment, or process industries
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Exposure to equipment installation, commissioning, or troubleshooting
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Existing industry network within manufacturing plants or industrial facilities
Ideal Candidate Profile
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Organized, dependable, and professional in approach
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Comfortable discussing technical topics directly with engineers and operators
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Sales-oriented while maintaining a strong focus on customer relationships
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Interested in developing a stable, long-term career in an international industrial company