Role Overview
This role is responsible for implementing and delivering retail training programs that enhance customer experience, product knowledge, and service standards. The position supports boutique teams through coaching and performance development, while ensuring alignment with global retail strategies.
Key Responsibilities
Retail Strategy & Training Development
Execute global retail education programs tailored to local market needs
Deliver in-person, digital, and blended learning focused on client experience, product storytelling, and service excellence
Collaborate with internal teams (Retail, Product, HR) to align training with business goals
Training Delivery & Facilitation
Conduct training sessions based on global and regional guidelines
Manage the Learning Management System (LMS), ensuring data accuracy and system upkeep
Coordinate onboarding and ongoing training plans with local and regional teams
Performance Coaching & Optimization
Provide individual and group coaching to boutique staff
Partner with store managers to set and track SMART goals
Offer on-site coaching to improve sales techniques, customer service, and operational standards
Identify skill gaps and propose tailored development plans
Collaboration & Field Insights
Act as a bridge between boutiques and the retail excellence team
Share field feedback to inform strategy and support new initiatives and tools
Qualifications
Minimum 5 years of experience in luxury retail, with a focus on sales, training, or coaching
Strong understanding of boutique operations and customer service standards
Excellent communication and interpersonal skills
Proficiency in LMS platforms and Microsoft Office
Fluent in English and Japanese; French language skills are a plus
Willingness to travel frequently within the assigned region