Field Application Scientist
KEY RESPONSIBILITIES
• Collaborate with both new and existing customers to develop and enhance applications of Variable Pathlength Technology and Slope Spectroscopy.
• Deliver pre- and post-sales support for analytical product lines. This includes responding to technical inquiries, hosting seminars, conducting demonstrations, providing on-site or in-lab assistance, troubleshooting, training users, and supporting method development and validation services.
• Design and implement project plans that address customer requirements using advanced analytical tools and spectroscopy-based approaches.
• Work closely with the sales team to ensure product marketing activities align with broader commercial strategies.
• Strengthen and maintain strategic account relationships by assisting with account planning and building cross-functional customer connections.
• Identify, cultivate, and engage with key accounts and thought leaders to drive innovation and adoption of company solutions.
• Accurately track activities, manage customer projects, and contribute to forecasting through CRM platforms (e.g., Salesforce).
• Collect and communicate insights on customer feedback, competitor actions, and market developments to inform product positioning and future roadmap strategies.
QUALIFICATIONS
Education & Experience
• Bachelor’s degree or higher in biology, biochemistry, or a related discipline.
• At least 3 years’ experience in the biopharma or life science sector (applications specialist background is an advantage).
• Solid understanding of biomanufacturing processes and analytical techniques, especially UV-Vis spectroscopy.
• Laboratory experience in bioanalytical method development; familiarity with regulations, pharmacopoeial requirements, and quality control is preferred.
• Experience working in GMP environments or with GMP-regulated customers, particularly involving instrument qualification and method validation, is an asset.
Skills & Competencies
• Strong interpersonal skills with the ability to build trust, collaborate across teams, and influence without direct authority.
• Results-oriented with a proactive, accountable mindset.
• Excellent organization and multitasking abilities, combined with strong problem-solving and communication skills.
• Skilled in drafting and executing SOPs and work instructions.
• Self-motivated, resourceful, and creative when solving complex field issues.
• Proficient in both Japanese and English (speaking, reading, writing, and listening).
• Willing to travel extensively (up to 70% domestically, with occasional international trips).