Senior Manager, Fulfillment Center
Location: Chiba, Japan
Company Introduction
This global e-commerce company exists to wow its customers. The mission is to make shopping, eating, and living easier than ever, disrupting the multi-billion-dollar commerce industry with speed, scale, and innovation.
Blending the fast-paced spirit of a startup with the resources of a large global organization, the company continues to launch new services and drive growth. Employees here are bold, ambitious, and hands-on, with daily opportunities to create real impact.
The company pushes boundaries to solve problems and break traditional tradeoffs, striving to build the future of commerce.
Role Overview
The Fulfillment Center (FC) Manager plays a critical role in driving growth by overseeing all aspects of FC operations. In this role, you will lead teams to achieve operational excellence with a strong focus on safety, quality, and productivity, while championing the company’s culture and leadership principles.
What You Will Do
Strategic Oversight: Oversee and optimize warehouse operations, ensuring smooth workflows from inbound to outbound.
Team Leadership: Manage staffing levels, recruitment, training, and performance of fulfillment center personnel.
Process Improvement: Drive continuous improvement initiatives through process optimization and best practices.
Performance Management: Monitor, analyze, and report on KPIs, addressing variances and ensuring targets are met.
Cross-functional Coordination: Work closely with QA, Admin, Finance, Inbound, Stow & Picking, and Outbound teams to align goals and operations.
Problem Resolution: Serve as the primary point of contact for escalations, resolving operational challenges effectively.
Compliance & Safety: Promote a culture of safety and ensure compliance with company policies and regulatory requirements.
Preferred Qualifications
Broad understanding of business operations (finance, legal, HR, logistics, e-commerce, technology).
Experience in hiring talent as an interviewer or hiring manager.
Experience working in or recruiting within a startup environment.